FREQUENTLY ASKED QUESTIONS

They open at 9.00 and close at 16.30 (last ride at 16.15).

In the café of the La Pausa building and in the picnic area situated on the first floor of the same building, with direct access from the terrace.

For safety reasons, access to the slopes is only permitted by customers with a day pass or season pass.

On bus number 691 departing from the Moncloa interchange (Larrea bus).

On the C2 Renfe train from Madrid to Cercedilla → Puerto de Cotos → free shuttle bus → Valdesquí.

The ski pass includes Compulsory Traveller’s Insurance but not insurance for accidents on the slopes. It is advisable to take out an insurance policy for accidents on the slopes before using the ski pass, at the ticket office of the resort itself. Valdesquí includes a free first aid and rescue service on the slopes.

For safety reasons, children under 8 years and/or below 130cm in height must be accompanied by an adult when using the ski lift.

For safety reasons, the use of sledges is not permitted in the resort.

You should go to the Customer Service department.

The overnight stay of caravans in the car park is not permitted.

At the moment we do not provide this service.

The group must be made up of a minimum of 20 people who come to the resort in group transport (hired bus). More information about groups

In the “Shuttle Bus” section, you will find all the information related to this free service offered by Valdesquí. To find out if this service is available, you should visit our space VALDESQUÍ TODAY or our app.

On weekends, bank holidays and Wednesdays (Skier's day) with a good weather forecast, it’s easy for the car park to be full at 9.00, so it is worth arriving at the resort between 8.00 and 8.15. This recommendation is just an estimation, based on the experience of previous seasons. Remember that a large number of car parking spaces are reserved for customers who subscribe to the offer of FREE BOOKING OF SPACES. This free service allows you to enjoy Valdesquí at your pace, without needing to get up so early, and it's one of the most valued services among our customers.

When the weather is bad or unstable, the car park doesn’t always fill up.

On other weekdays, the car park doesn’t usually fill up, regardless of the weather forecast.

To find out the status of the car park (free spaces or full), it is worth checking our website and app, as well as our panoramic webcam which offers you a full view of the car park and updates regularly.

The weather is based on forecasts, it isn’t an exact science. At Valdesquí we check the forecasts from different weather services such as Meteored, Aemet and Meteoblue.

We don’t have any exclusive information other than that which can be checked by the general public.

In the section VALDESQUÍ TODAY you can check the overall weather for the day. The webcams also help a lot when you want to find out about the weather in the resort in real time.